Terms & Conditions
Welcome to Tutor Mate!
We are grateful for your trust in Tutor Mate for your child’s tutoring needs. Our team is dedicated to providing exceptional support to help your child overcome academic challenges.
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Below, you will find details about our Methodology, Your Responsibilities, and Consent, along with our Terms and Conditions and Tutor Mate Learning Platform FAQs. If you have any questions, please feel free to contact us at castlehill@tutormate.net.au.
Our Methodology
Tutoring Formats:
- In-person Small Study Groups (up to 4 students)
- Home Visiting Tutors
- Private 1-on-1 Video Tutoring Service
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Assessment and Tailoring:
- Initial sessions assess your child’s strengths and weaknesses.
- Subsequent sessions are customized to target specific areas of improvement.
- End-of-term student assessments are conducted in Week 8, followed by Parent/Tutor Meetings, which also cover re-enrollment for the next term.
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Video Learning Option:
- Session recordings are available for video tutoring students at an additional cost of $50 per term.
- Only the most recent session recording is retained.
Fees:
- Fees are payable upfront for the entire term before the first lesson. If a session is missed, a credit note may be issued for a makeover lesson or an alternative session within the same term.
- A late fee of $12.50 per week applies if payments are overdue by more than 7 days.
- No refunds are provided if a student cannot complete the term due to personal reasons, but the cancellation policy will apply.
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Cancellation Policy:
- Cancellations or no-shows must be notified 72 hours in advance. In such cases, students may attend a dedicated makeover day during school holidays.
- No refunds are provided for cancellations, but credit notes for a makeover lesson or an alternative session will be issued to be utilized in the same terms of cancellations.
Your Responsibilities
We seek your cooperation in:
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- Encouraging your child’s active participation in all tutoring sessions.
- Promoting open communication between your child and the tutor(s).
- Ensuring your child attends the entire session.
For a demonstration of the Tutor Mate Learning Platform, please visit:
[Tutor Mate Learning Platform Demo](https://youtu.be/tV1F7O8-eJM?si=5FktLR4FwlQJJRPO).
Your Consent
By using Tutor Mate, you agree to:
- Allow the use of session snapshots or clips (under 30 seconds) for marketing and promotional purposes.
- Permit the use of your child’s first or last name in advertising materials.
- Permit other tutors, invigilators, and students to join sessions when deemed necessary by Tutor Mate management.
By engaging with Tutor Mate’s tutoring services, you consent to these terms in accordance with our Code of Ethics & Good Practice for Children’s Tutoring. Please note that Tutor Mate is not liable for any known or unknown consequences associated with online tutoring in this format.
Thank you for choosing Tutor Mate. We look forward to supporting your child’s educational journey.